Warranty Policy

All BESTWheelset products go through strict quality control at every step of the manufacturing process and reach your hands in perfect condition. As an experienced manufacturer of carbon fiber rims and carbon bike wheelset, we enhance your riding experience by offering quality products and a 24-month warranty for all our carbon fiber products.

If you find any manufacturing defects in the carbon fiber rims during the warranty period, please contact hello@bestwheelset.com and provide any necessary evidence of evaluation.

Best Wheelset Warranty

Coverage: 24-month warranty from the date of purchase.

Conditions:

  • The warranty is non-transferable and applies only to the initial purchaser. Warranty claims require valid proof of purchase, defect image, video and product serial number.
  • If any manufacturing defects occur within 90 days from the date of receipt, the BESTWheelset is obliged to replace the carbon fibre rims and pay the freight. If any manufacturing defects occur after 91 days and up to 24 months, the BESTWheelset is obligated to replace the carbon fiber rims and the customer is responsible for shipping costs.
  • If there is a problem with the warranty replacement product, you should file a claim within 7 days after receiving the replacement product, otherwise it will be considered as a settled. The warranty period applies to the original purchase date and will not be reset due to rim replacement.

The warranty does not cover the following:

  1. Normal wear and tear on the surface finish, spokes, nipples, bearings, rim tape, decals, stickers, etc.
  2. Install parts, accessories or tires not originally intended for or compatible with the rims and wheelset.
  3. Improper assembly or maintenance, including modification and maintenance by unauthorized technicians.
  4. Damage and malfunction due to collision, accidental damage, product misuse, non-compliance with manufacturer’s specifications for use, or any other unreasonable cause.
  5. Damage caused by user negligence, vandalism or natural disasters.

Crash Replacement Policy

Coverage: 36-month crash replacement from the date of purchase, 10% discount on the unit price.

Conditions:

  • The crash replacement is non-transferable and applies only to the initial purchaser.
  • If there is a problem with the crash replacement product, you should file a claim within 7 days after receiving the replacement product, otherwise it will be considered as a settled. The crash replacement period applies to the original purchase date and will not be reset due to rim replacement.
  • The damage must not have been caused deliberately. Otherwise, we reserve the right to suspend the crash replacement.
  • Please note that you are responsible for any related cost (shipping cost, customs duty, etc.).

Contact Us

For any questions, you may contact us using the following details:

BESTWheelset

No. 40, Huli Park, Industrial Concentration Zone, Tongan District, Xiamen 361100, China